Objectives
Understand funding models and their impact on chargeback systems, the design of a good IT chargeback system, IT costing methods and their pros and cons, IT Service financial planning and capacity management, IT services business model: technical catalog and service catalog, and examples of various external IT service providers chargeback models. Furthermore, we will reflect on cost optimization by learning how costs interact and what this mean for cost optimization initiatives.

Topics discussed

» IT Financial Management - Overview

• Overview of IT Service Financial Management

» Issues with IT Chargeback and why it needs to be done correctly

• Issues with IT Chargeback
• Funding models
• Why IT chargeback

» IT Financial Management & activity-based costing

• Traditional model and its pros and cons
• Activity-based costing and its pros and cons

» IT Service Planning

• IT Service Planning, how to consider capacity in financial planning
• Capacity and chargeback: the impact of choices on unit cost

» IT Service Chargeback Models

• How various external IT services providers bill their clients and parallel with internal chargeback.

» Management

• Understand how cost interacts with the organization, it’s processes, it’s products and clients.
• Discuss various strategies for decreasing costs and improve profitability.

» Typical system architecture and Project Critical Success Factors

• Overview of the typical system architecture required for activity-based costing
• Discussion on a chargeback project critical success factors

Target audience

» Management