Understand funding models and their impact on chargeback systems, the design of a good IT chargeback system, IT costing methods and their pros and cons, IT Service financial planning and capacity management, IT services business model: technical catalog and service catalog, and examples of various external IT service providers chargeback models. Furthermore, we will reflect on cost optimization by learning how costs interact and what this mean for cost optimization initiatives.
» IT Financial Management - Overview
» Issues with IT Chargeback and why it needs to be done correctly
» IT Financial Management & activity-based costing
» IT Service Planning
» IT Service Chargeback Models
» Typical system architecture and Project Critical Success Factors