Incident Management

No matter what market sector your organization or company falls in, one of the crucial compliance areas that horizontally affects your company is incident management.  Events or accidents resulting in injuries and illnesses, especially those resulting in loss of life, extended medical treatment, and lost-time from work can hamper productivity and impact the bottom line.  The impacts can be far reaching, not only from financial impacts due to fines, medical expenditures, and possible legal actions, but also from reputational impacts, lower employee morale and potential disruptions in production.

The Occupational Safety and Health Administration requires U.S. employers to maintain accurate records and make periodic reports on work-related deaths, and recordable injuries and illnesses.  The quality of these is of paramount importance for anyone who uses the resulting data. Problems with consistency, accuracy or completeness can compromise the data and reduce the quality of the decisions made on the basis of those data.

Web-based eQCM can assist organizations in reducing profit losses due to unmanaged incidents and inadequate follow-up.  Through the configurable workflow engine, organizations can easily model their incident reporting, investigation, treatment, and corrective action processes within the organization.   The manager is also able to easily create your company’s first report forms in the system—without programming or knowledge of complex reporting technologies, allow appropriate oversight with approval and review sequences, and provide configurable notifications that provide the critical information to the right people without jeopardizing privacy requirements.  With the Processes-In-Control dashboard, the managers can see the status of current processes, identify bottlenecks and review critical indicators in order to optimize process performance.